Who selects the skincare products?
Every product is selected by Esthela Pimienta, a licensed esthetician with over ten years of professional experience.
How can I choose the right products?
You can explore the product descriptions or contact us for guidance based on your skin concerns and goals.
Can I check out without creating an account?
Yes. You can check out as a guest.
Where do you ship?
We currently ship within the United States. Available shipping options and rates are displayed at checkout.
How much does shipping cost?
Standard shipping is $8 for orders under $150. Orders of $150 or more qualify for free standard shipping.
How long does order processing take?
Orders are generally processed within 1–2 business days, excluding weekends and holidays. Processing time is separate from carrier transit time, and delivery dates are not guaranteed. See our Shipping Policy for details.
Is local pickup available?
Yes. Free local pickup is available at Esthela Pimienta for Beautiful Skin in Yuma, Arizona. Choose Local Pickup at checkout. Pickup hours are Monday–Thursday, 9:00 AM–6:00 PM, and Friday, 9:00 AM–2:00 PM. We are closed Saturday and Sunday.
When will my pickup order be ready?
Pickup orders are generally prepared within 1 business day, but this is an estimate, not a guaranteed ready time. Free local pickup is available during our posted pickup hours. Please wait until you receive your Ready for Pickup confirmation email before visiting. Orders cannot be collected before this confirmation has been sent. Your order confirmation email does not mean your order is ready for pickup.
Can I return a product?
We accept return requests within 30 calendar days of delivery. All returns require prior authorization: please contact us with your order number before sending anything back. See our full Return & Refund Policy for complete details.
What condition must returned products be in?
Products must be completely unopened and unused, in their original packaging, with all manufacturer seals, labels, and protective packaging intact. The packaging must be in pristine, resalable condition, with no dents, scratches, tears, stains, or other visible damage.
Which items are Final Sale?
All products purchased on sale, clearance, or with a promotional discount are Final Sale and are not eligible for returns or exchanges. Opened or used skincare products, samples, and items specifically marked Final Sale are also non-returnable, except where required by applicable law, including your rights for damaged, defective, or incorrectly shipped products.
Who pays for return shipping?
Customers are responsible for return shipping costs on voluntary returns. Original shipping charges are non-refundable, except where required by law or when the return results from our error. There is no restocking fee.
Are refunds issued before or after inspection?
After. Every returned product is inspected before a refund is approved, and we will email you to confirm whether your return was approved or declined. Approved refunds are issued to the original payment method, generally within 5–7 business days of approval, with possible additional bank processing time.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and photos. We will arrange an appropriate replacement or refund at no additional cost to you, consistent with applicable law.
How can I contact you?
You can reach us through our Contact page. We're happy to help with product questions, orders, and return requests.